Refund & Return Policy
At Avera Baby, we understand that when it comes to your baby, only the best will do. That's why we're committed to making your experience as smooth and stress-free as possible.
🕒 7-Day Return Window
You have 7 days from the date of delivery to request a return or refund.
✅ Eligible Returns
To be eligible for a return:
- Item must be unused and in its original condition
- Must be in original packaging
- Proof of purchase is required
📦 Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect:
- Please contact us within 48 hours of delivery
- Share photos/videos for quick verification
In such cases, we will:
- Offer a full refund OR
- Send a replacement at no extra cost
💡 Returns & International Shipping
As we ship internationally, return shipping costs can be high.
Depending on your situation, we may offer:
- A partial refund without requiring return
- Store credit
- Or a return option (customer may cover return shipping)
We always aim to provide the most fair and convenient solution for you.
❌ Non-Returnable Situations
We do not accept returns for:
- Change of mind after use
- Minor variations in color or fabric
- Orders with incorrect shipping details provided by customer
💳 Refund Process
Once your request is approved:
- Refunds are processed within 5–7 business days
- Amount will be returned to your original payment method
📩 Need Help?
Our support team is here for you.
Email us at: zenvioVentures@gmail.com
We typically respond within 24 hours.
❤️ Our Promise
We created Avera Baby to make parenting just a little easier.
If something isn't right, we'll do our best to make it right.